Report an Issue or Make a Request

Report Sign

The Physical Security Office is utilizing forms for reporting issues and making new requests. Please select from the link below for the appropriate action. 

Miscellaneous Request/Report (if forms below do not fit your need)

Access Control/Card Access:

Report a Lost Access Card (non-Penn State ID)

Report a Lost Penn State ID (deactivate ID card) 

Report a Card Access Issue

Report an Inoperable Card Access or Alarm Point (exit only) Door

Report a Card Access Panel Communication Fail

Request a New Ccure Card Access Clearance or Modify an Existing Clearance

Request to Delete a Card Access Clearance

Request a New Ccure Door Schedule

Request Ccure Operator Access

Request a Ccure Batch Upload (Add or Remove Access)

Video Surveillance:

Report an Issue/Inoperable Video Surveillance Camera

Report a Video Surveillance Camera that Requires Adjustment (refocus, repoint) 

Physical Keys:

Report a Lost Key  - Residence Hall Residents: Visit your housing area Commons Desk

Report a Found Key

Upload my Received Key Receipt 

Security Projects:

Request a New Facility Security Project Review
(Cameras, Card Readers, alarms, etc.) Required prior to submitting a WO to OPP (UP) or security vendor.

Request a Facility Security Assessment

Emergency Phones:

Report an Inoperable Emergency Phone

Alarm Systems (non-Ccure 9000 systems):

Report an Inoperable Alarm System
(Hardware issues such as battery replacement, etc. should be reported to OPP)

Request to Remove an Alarm System

Request to Add or Remove an Alarm System User or Alarm Codes

General Facility Security: 

Request to Become a Master or Local Access Coordinator

Request to be Removed as a Master or Local Access Coordinator

Request a Proximity (Prox) Card

Request Video Surveillance or Card Access Data (approved users only)

Request to Become a Penn State Security Vendor 

Miscellaneous Request/Report

IP Requests:

Complete the IP Request Spreadsheet: IP Spreadsheet

Submit your request: Click here to email Physical Security your request